We continue to research ground-breaking products and ideas which meet the needs of travelers everywhere. We offer 24/7 travel assistance to travelers domestically and internationally. Trawick International offers a variety of international travel insurance, trip cancellation/interruption, adventure travel and student insurance plans. You paid $149 of your hard-earned money for that piece of technology, and you wanted to fight this on principle. Most users would just throw away their device and buy another one, but not you. Your replacement Fitbit lasted for 15 months, which is well outside your warranty. So why didn’t it do more? Well, it met the terms of its warranty, which states that it will either repair the product at no charge, using new or refurbished replacement parts, or will replace the Fitbit with a new or refurbished unit. Fitbit should want to keep customers like you happy. In other words, the fact that you wanted to keep using your Fitbit made you something of an anomaly. I stumbled upon something far more relevant: a survey that suggested more than 50 percent of all users no longer use their activity tracker, and a third of those stopped using the device within six months of buying it. As I was researching your case, I tried to find the average lifespan for a wearable device like your fitness tracker. And when it didn’t, Fitbit should have replaced it with a unit that didn’t break down.īut your question is interesting. Your Fitbit should have worked, no ifs, ands or buts. Can you help me get a new Fitbit? - Jerry Bellamy, Port St. It just appears to be a money grab at the consumer’s expense. It seems the product was of inferior quality to start with but company continued selling the item and replacing any failures within the 12-month warranty. I’ve seen many similar broken Fitbit stories from other consumers in your column. What I want is a new replacement for this broken Fitbit, although I don’t have confidence another refurbished replacement would fare any better. I contacted Fitbit’s customer service department by phone and email, but was told the unit was “out of warranty” and offered a 25 percent discount on any new tracker. The second tracker also failed about 15 months after activation. I purchased a Fitbit, a wearable activity tracker, and it failed within 12 months and was replaced with the same kind of unit. Should the company replace this broken Fitbit, or is a discount enough compensation? Question When Jerry Bellamy’s Fitbit stops working after a few months, the company replaces it with another one that also eventually breaks.
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